Manager, Business Operations

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with nine Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Opportunity at a Glance
The Manager, Business Operations effectively manages multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our academic programs. The Business Operations Manager meets changing strategic and operational needs, enables, incubates and scales innovation, supports programmatic regulatory compliance and accreditation efforts, establishes more efficient practices and aligns functions and stakeholders to help the company continue to achieve its vast potential

Responsibilities

• Manages key projects across multiple colleges, ensuring seamless, student-centric processes to deliver exceptional business performance results. Provides day-to-day management to key functions and ensure implementation of program upgrades, enhancements, and teach-outs.

• Take a leading support role in launching new initiatives from conception to start date by closely collaborating with cross-college teams and departments.

• Leads project initiatives both individually and as part of a team. Plans and executes effective project plans, facilitates the prioritization and completion of projects, project briefings, progress status reporting, definition of KPIs and measurement of success, and generation of project ideas.

• Manages and resolves issues that may jeopardize the objectives of the colleges.

• Develops and maintains key stakeholder relationships to drive process improvement initiatives and prioritize operational requirements.

• Collaborates with teams across the colleges on delivery models or initiatives that may impact operational or student experience outcomes.

• Partners with other academic operation units to gather and provide feedback to ensure results are aligned with strategic institutional objectives.

• Measures and monitors work of individual contributors, providing feedback, coaching and recognition to support career growth and development, as well as supporting quality outcomes.

• Develop level appropriate reporting to ensure visibility of key accomplishments and issues.

• Completes other duties as assigned.

• Performs other duties as assigned.

• Complies with all policies and standards.

• Bachelor's Degree Required.
• 5 years' experience, Required. 
• 4 years in change management, project management, process improvement & implementation, etc. Required. 
• Must be considered a Subject Matter Expert for their represented area, including key systems knowledge (i.e. Banner, Salesforce, etc.).
• Demonstrated skills include facilitation, process mapping, policy creation, project management, leadership/management and colleague development.
• Ability to work independently and make sound decisions with minimal supervision and direction.
• Strong analytical skills required to identify trends and improvement processes.
• Excellent communication and organizational skills with ability to set priorities and deadlines to ensure projects are completed.
• Advanced skills in managing multiple, competing priorities. 
• Advanced organizational, coordination and project management skills; strong facilitation skills. 
• Experience in objectively evaluating current processes for opportunities to optimize. 
• Interdepartmental communication, collaboration, and end-to-end process performance focused.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68637.22 and $124230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation